Booking terms
Version 2026-10-15-v1 · Updated 15 October 2026
Who you are booking
Denzil Brown trading as Tile & Grout Repair SW, a sole trader. Business and complaints address: 48 Barton Road, Plymouth, PL9 9RQ. Email: denzil@tileandgroutrepair.co.uk. Not VAT registered; no VAT is charged.
Your quote and contract
This website offers one-off tile and grout repair, regrouting, recolouring, cleaning and silicone services—not a subscription. Submitting details or requesting a date is not a binding booking. We review the work before approving the final quote. Your approved scope, total, colours, extras and date are shown before deposit checkout. The contract is made when your deposit is verified and the appointment is confirmed. Keep the emailed confirmation and agreed terms. If payment arrives but the appointment cannot be confirmed, we contact you to agree another date or refund it.
Prices and payment
A £30 deposit is part-payment of the total, not an extra fee. The remaining balance is payable after completion. Card deposits and balances are processed securely by Stripe. The approved total includes standard materials only as described in the quote. Plymouth prices apply to verified Plymouth addresses. Outside Plymouth, service and extras increase by 15%, rounded up to the next £5. Jobs 40 or more driving miles away require a final total of at least £345; journeys beyond 70 miles need individual review. Any parking, toll, ferry, specialist-material or extra-work charge must be agreed before payment or work; nothing is added automatically.
Dates, access and preparation
Monday–Friday, 9–10am arrival, with at least 48 hours’ notice. We open only days we can attend, with one job per available day. A date is reserved only after quote approval and verified deposit payment. Tell us about access restrictions and parking, clear the work area and arrange safe access. We confirm the expected work duration for your job; some work or drying may extend beyond one day. We will tell you promptly if an appointment must change. If we cannot supply the agreed work and no alternative is accepted, we refund payments for work not supplied.
Measurements, colours and suitability
Your measurements are the pricing reference. Photo review, including any AI assistance, cannot establish hidden faults or reliable dimensions without a scale. Screen colours are illustrative; we confirm product and shade before work. Local repairs may not exactly match aged grout. Matching spare replacement tiles normally need to be supplied by you. Tell us about leaks, movement, previous repairs and loose backgrounds. If inspection reveals unsuitable surfaces or work beyond the quote, we explain the options and obtain agreement before any additional charge. Follow the product-specific curing and aftercare instructions supplied for your job.
Cancelling before work starts
You may cancel before work begins for a full refund, including the £30 deposit, with no cancellation penalty. This is our additional policy and does not reduce your statutory rights. Tell us clearly by email or post using the contact details above; include your name and booking reference if possible. You do not have to use the cancellation form. Refunds are arranged without undue delay and within 14 days after you tell us, normally by your original payment method. Refunds are handled by the business, not issued automatically by this website.
Your cancellation rights and early work
For a consumer service contract made online, the usual cancellation period ends 14 days after the day the contract is made. Before work during that period, we obtain your separate express request to start early. If you then cancel after work starts but before completion, you may owe a reasonable proportion of the agreed price for services actually supplied up to cancellation, only where the required request and information were provided. Any remaining refund is returned. You acknowledge separately that the service cancellation right ends once the service is fully performed following your express request. This does not remove rights concerning faulty work. If your quote includes the sale of goods, different goods cancellation rights can apply; we will explain these in the quote and do not use the service acknowledgement to waive them. If you do not request early work, contact us to choose a date after the cancellation period.
Changing a date
Date changes are free, subject to availability and the same weekday and notice rules. Contact us to agree the replacement in writing. If the scope changes, we agree any price difference separately. You can instead cancel before work starts under the full-refund policy above.
Concerns and your rights
Email denzil@tileandgroutrepair.co.uk or write to the business address with the reference and a description of the concern; photographs may help but are not a condition of making a complaint. We investigate and explain the proposed resolution. Services must be carried out with reasonable care and skill. Nothing here limits your statutory consumer rights, including applicable remedies for faulty work or goods. No additional fixed-term workmanship guarantee is offered by these terms; any separate written guarantee must state its scope and cannot replace your legal rights.
Cancellation form
You can copy this form into an email or print it. You do not have to use it to cancel.
MODEL CANCELLATION FORM To: Denzil Brown trading as Tile & Grout Repair SW, 48 Barton Road, Plymouth, PL9 9RQ, denzil@tileandgroutrepair.co.uk I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: Service and booking reference: ____________________ Ordered on: ____________________ Name of consumer(s): ____________________ Address of consumer(s): ____________________ Signature of consumer(s) (only if sent on paper): ____________________ Date: ____________________ Delete whichever does not apply. You may use this form, but any clear cancellation statement is sufficient.Email a cancellation